Shipping Policy

At Oxford District, we aim to deliver your orders quickly and reliably. This Shipping Policy outlines how we process, ship, and deliver your items.

1. Order Processing

1.1 All orders are processed within 1–3 business days after payment has been received.
1.2 Orders placed on weekends or public holidays will be processed on the next working day.
1.3 Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information.

2. Delivery Times

2.1 Estimated delivery times are as follows:

United Kingdom: 7–15 business days after dispatch
Europe: 10–20 business days after dispatch
Rest of the World: 15–25 business days after dispatch

2.2 Delivery times are estimates only. Delays may occur due to customs inspections, courier issues, or other factors beyond our control.

3. Shipping Costs

3.1 Shipping costs are calculated at checkout and depend on your delivery address and order size.
3.2 Occasionally, we may offer free shipping promotions. Details will be displayed on our website.

4. Customs, Duties, and Taxes

4.1 For orders outside the United Kingdom, you may be responsible for customs duties, taxes, or fees imposed by your local authority.
4.2 These charges are not included in the product price or shipping cost and must be paid by the customer.
4.3 We are not responsible for delays caused by customs clearance.

5. Tracking Your Order

5.1 Once dispatched, you will receive a tracking number by email.
5.2 Please allow up to 48 hours for tracking information to update in the courier’s system.

6. Failed Delivery or Incorrect Address

6.1 Customers are responsible for providing a complete and accurate shipping address.
6.2 If a delivery fails due to an incorrect address, refusal of delivery, or failure to collect the parcel, the customer is responsible for reshipment costs.
6.3 If the order is returned to us due to failed delivery, we will contact you to arrange reshipment (at your expense).

7. Lost or Damaged Parcels

7.1 If your parcel does not arrive within the expected timeframe, please contact us at info@oxforddistrict.com
7.2 In case of damage during transit, please notify us within 48 hours of receiving the goods, including photos of the damage.
7.3 We will work with the courier to resolve the issue and, where appropriate, send a replacement or issue a refund.

8. Returns Shipping

8.1 If you wish to return an item, please refer to our Refund & Returns Policy.
8.2 Customers are responsible for return shipping costs unless the item is faulty or not as described.

9. Contact Us

For any shipping-related questions, please contact us at:

Company information:

Email: i nfo@oxforddistrict.com

Phone: +44 73 22 58 52 91

Company name: Vasilius Ecom Limited

Company number: 77895412

Adress: Suite C, Level, 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong

Business Hours:

Mon–Sat: 08:00 – 20:00
Sunday: Closed (GMT) Greenwich Mean Time (London)